Listen - Analyse - Action
Our Surveys provide actionable insights that drive strategy. Marketers know their main goal is to listen, analyse and action on customer feedback, we provide the data to fuel their brand strategy and direction (quant and qual).
Types of survey include;
Our Research Panels are designed to your goals, to put your brand and products at the centre of deep conversations and allow you to ‘walk in your customers shoes’. Our skilled facilitators get detailed consumer feedback on any topic, able to identify pertinent comments, and ask additional questions to the group to explore further, go ‘off script’ before returning to the predetermined content.
Mystery Shopping has its own unique avenues, working well in different industries and companies for different reasons. There are many ways for your employees to communicate with your customers, and all need to be monitored to ensure company standards and brand messages remain consistent across all channels.